Frequently Asked Questions
What materials do you use?+
Materials vary by product — check the Specifications section on each product page for the exact material used in that bag.
How do I know what size bag I need?+
Each product page lists capacity in liters and dimensions. Use the Shop by Capacity page to filter by size.
Do your bags come with a warranty?+
Warranty coverage, where offered, is listed in the Specifications section of the relevant product page.
Can I track my order?+
Yes — once your order ships, you'll receive a tracking link by email. You can also check order status from your account page.
Do you ship internationally?+
See our Shipping page for current destinations and delivery timelines.
What's your return window?+
See our Returns page for the current policy and how to start a return.